Privacy Policy

We collect the information you give us when you request a service call, ask for a quote, or contact us by phone, email or web form. This includes your name, phone number, email address, home or business address, and details about your plumbing problem (for example, a burst pipe in your crawl space or a failing water heater). We also collect the date and time of your request and any notes you leave about access or special instructions.

When a plumber visits your home, we record the work completed, parts installed, labor time, and the final invoice. If you pay by credit card or check, we store payment details only as long as needed to process the charge. We do not store full credit card numbers on our servers.

We need your contact information to respond to your service request, schedule a plumber, confirm the time of arrival, and send you a written price estimate on site. We use your address to calculate travel time and service call fees, and to understand local conditions (such as whether your Atlanta neighborhood is in a freeze-risk zone that affects burst-pipe risk).

We collect service details to create your invoice, honor any warranty on the work we do, and maintain a record of what was repaired or installed at your property. If you contact us by phone or email, we may keep those records to follow up or answer questions about your service. We also use this information to improve our scheduling, respond faster to emergencies, and ensure the right parts and tools are on the truck before we arrive.

Anytime Plumbing Atlanta does not sell or rent your personal information to third parties. We do not share your details with marketing companies, data brokers, or other businesses for their own use.

We may share your information only when required by law (for example, if we are served with a court order), or with trusted service partners who help us run our business—such as our payment processor, insurance company, or background check service—but only to the extent they need your data to do their job. These partners are required to keep your information confidential.

If you authorize us to contact your insurance company about a claim related to water damage from a burst pipe or leak, we will share only the service details and invoice information you have approved. You control whether we speak to your insurer.

We store your contact and payment information on secure, password-protected servers. Our team members sign confidentiality agreements and are trained not to share your details outside the company.

We do not store your full credit card number on our systems. Payment transactions are encrypted and processed through industry-standard payment gateways. If you pay by check, we shred or securely dispose of the cancelled check after processing.

We keep paper records of invoices and service notes in a locked office. After a reasonable time (typically three to seven years, to honor warranty claims and tax records), we securely destroy or shred old documents.

You have the right to ask what personal information we have about you. To request a copy of your records, email [email protected] or call (833) 640-0288. We will respond within five business days.

You have the right to ask us to correct any incorrect information, delete your records (subject to legal and warranty-claim limits), or stop using your information for marketing. If you do not want us to contact you about special offers or service reminders, let us know and we will remove you from marketing emails.

Georgia does not currently have a state privacy law, but we treat all customer information with the same care and respect we expect for ourselves.

Our website may use cookies to remember your preferences, such as your name if you fill out a form, or to count how many visitors use our site. We do not use cookies to track you across other websites.

If you call Anytime Plumbing Atlanta directly or visit us in person, we do not use cookies. Any analytics we run (such as tracking which pages are most read) are anonymized—we do not link them to your personal information without your permission.

We keep your contact details and service records as long as you are a customer. After the last service call, we typically keep them for three to seven years to honor warranty claims, handle follow-up questions, and comply with tax and business record laws.

If you ask us to delete your information (and you have no outstanding invoices or warranty claims), we will remove it within 30 days. We will notify you by email when the deletion is complete.

We may update this privacy policy from time to time to reflect changes in our practices or the law. We will post the updated policy on this page and update the effective date at the bottom.

If the change materially affects how we use your existing information, we will notify you by email or phone before the change takes effect. Continued use of our services after an update means you accept the new terms.

If you have questions about this privacy policy, want to request your records, or wish to file a privacy complaint, please contact us:

Email: [email protected]

Phone: (833) 640-0288

Mailing address: [Your business address]

We aim to respond to all privacy inquiries within five business days. If you are not satisfied with our response, you may file a complaint with the Georgia Attorney General's office or the Federal Trade Commission (FTC).

• We collect only the information needed to schedule and complete your plumbing service in Atlanta.

• We do not sell or share your data with third parties for marketing.

• Your payment information is encrypted and we do not store full card numbers.

• We keep records for three to seven years to honor warranties and comply with tax law.

• You can request, correct or delete your information at any time.

• We will notify you if we make material changes to this policy.